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7 Progressive Jackpot Games
Generous VIP Offers
High Quality Microgaming Viper Software
Generous Ongoing Free Cash Comps & Bonuses
Licensed Casino With Secure Transactions
Players Club Comps
Verified Ecogra Member
97%+ Payouts, Verified By Top 5 International
Accounting Firm |
Deposit Methods: ACH, Firepay, Neteller, Click2Pay,
InstaDebit, Payspark, Visa, Mastercard, Diner's Club
Fortune
Room uses the high quality, popular Viper version
of Microgaming Software. This is the latest state-of
the art online casino software with stunning graphics,
good navigation, and a wide variety of player options.
Fortune Room is available in both download and no-download
Flash instant play versions. We have played at Fortune
Room several times in the past and never encountered
any problems.
Fortune Room is a member of the Fortune Lounge Group
of Online Casinos. All casinos in the Fortune Lounge
Group claim to adhere to high standards and principles.
When you play at a Fortune Lounge casino, you're assured
of high levels of responsibility, security and service
excellence.
This is their Player Promise - their guarantee to
you.
If you feel that any Fortune Lounge casino has not
met these guarantees, we encourage you to escalate
your concerns or complaints to the Fortune Lounge
team. Contact the Vice-President of Operations on
VPOps@fortunelounge.com.
Games
Baccarat, Blackjack, Keno, Craps, Shark Attack Slots,
Jackpot Express Slots, Fantastic Sevens Slots, Reels
Royce Slots, Fruit Slots, Reels Magic Slots, Moon
Crazy Slots, Jurassic Jackpot Slots, Cosmic Cat Slots,
Double Magic Slots, Cash Splash Progressive Slots,
Fruit Fiesta Progressive Slots, Lotsaloot Progressives
Slots, WowPot Progressive Slots, Pai Gow Poker, Cyber
Stud Poker, Red Dog Poker, Roulette, Scratch Card,
Sicbo, 10s or Better Video Poker, Double Joker Video
Poker, Joker Poker, Deuces Wild Video Poker, Deuces
and Joker Poker, Louisiana Double Video Poker, Aces
and Faces Video Poker, Jacks or Better Video Poker.
Bonuses and promotions
They claim all opening offers will be paid out within
the timeframe specified in the casino's Terms and
Conditions.
Fortune Lounge players are eligible for a wide range
of regular, cutting-edge promotions. They claim they
will keep you informed of all promotions, news and
updates.
Promotional mechanics and requirements should always
be clearly communicated and fairly upheld.
They guarantee that the wagering requirements for
cashing in bonuses will be transparently communicated
to players and fall within reasonable industry standards.
Terms and Conditions will always be easily accessible
on the particular casino's website, clearly communicated
and consistently upheld.
All Fortune
Room players have the right to participate in
their Players Club loyalty rewards program and have
access to the benefits and rewards offered by that
program.
Winners of promotions and tournaments must be announced
and credited on the specified date. The mechanisms
used to select winners are guaranteed to be fair and
objective, as per the promotion's qualifying requirements.
Customer Service and Support
They guarantee the following response times within
our Call Centers:
Telephone: answered within 5 rings
Email: within 5 minutes
All Fortune Lounge casinos provide a number of communication
channels to ensure accessibility of services and we
will always endeavor to use the channel of your preference.
Unresolved issues can always be escalated to the Fortune
Lounge Operations department for resolution. If your
issue with one of our casinos is not being resolved,
please contact the VP of Operations: VPOps@fortunelounge.com.
24 Hour Support
Toll Free Telephone: US 1 800 587-9036, Australia
1 800 706-903, Canada 1 800 766-3571, Israel 1800
945-1602, Italy 800 782-446, Malaysia 1 800 80-5933,
Portugal 800 82-7002, Singapore 800 1700-005, Denmark
8 088-4601, France 0 800 91-8780, Germany 0 800 180-0948,
Hong Kong 800 90-1014, Taiwan 0 0801 27-9906, Thailand
1 800 271-1802, UK 0 800 056-9578. Toll Free Fax:
US 1 800 293-1408, UK 442 075-043501
Email: General - support@fortuneroom.com Complaints
- vpops@fortunelounge.com
Purchasing & Banking
Need assistance with purchasing? They claim to always
have a consultant available, who is knowledgeable
about the purchasing options and able to assist you
in making the best choice.
They source a variety of reliable, tried and tested
purchasing options to suit your unique, individual
needs.
All transactions are protected by 128-bit SSL (Secure
Socket Layer) digital encryption technology, and facilitated
by credible electronic cash merchants.
Cash-ins are guaranteed within the specified timeframe
for the payment method, provided that the player has
met the cash-in requirements.
The Fortune Lounge Group guarantees to hold a cash
balance in reserve at all times, sufficient to pay
all players winnings.
